Now IT are Working on the development of a new HR Service Desk and MI
Reporting suite as well as wider HR and Finance Process Reviews.
Current Tasks include:
Work with users and the business to identify business needs in key
business areas currently operating using manual processes or workarounds
Conduct interviews with process customers to understand pain
points and produce summary reports.
Map processes identifying pain points, duplication, multiple hand offs etc.
Suggest improvements including software that could be used to resolve issues.
Undertake detailed process redesign to identify where transactional work can
be reduced or moved to partners (or where appropriate to self- service within PINS)
and where there are opportunities to enhance SAP or other system functionality.
Ensure handover of process documentation to process owners.
Produce as is and to be corporate systems map for DCS with input from heads
of service and service managers and present to DCS Leadership team.
Support implementation of changes identified through process review.
Report progress, issues and risks to DCS or board.
· Support implementation of continuous improvement culture in corporate services.
· Business readiness for onboarding new system or changes to existing system
Deliverables:
DCS as-is process maps for agreed number of unmapped processes
List of key pain points and opportunities
Set of signed off to-be DCS process maps
Report and log risk, actions, issues and dependencies
Reports to show the progress of process review and change implementation
